Dear Colleagues
As promised here is a short update on the current situation in YNiC.
We now know that 12 separate leaks occurred from a pressurised water
system within the plant area in the top floor of the Biocentre sometime on
Sunday.
The water had descended throughout the building mainly down the cavity
wall of the offices and through the risers.
The first we knew of the incident was that one of the disc RAID
controllers emailed the IT manager that it was failing.
He went straight to YNiC and started evacuating the server area. This
prompt action may, I emphasise may, have allowed us to save some
equipment.
Today we have had building surveyors inspecting the building. We have been
informed that we should continue to dehumidify and heat the affected areas
for at least a week. A further inspection will take place next Monday, the
20th. New areas of water ingress are appearing so the full extent of the
damage has yet to be revealed.
The University's insurance manager has attended the site. She is our link
to the insurers and we have been informed that a loss adjustor has been
appointed and will attend YNiC tomorrow, Wednesday the 15th. Disaster
Recovery experts have also been appointed and they will advise on the best
methods for dealing with the damage and also with the consequential loss
of all the YNiC services, not just IT.
We have set in motion a recovery plan. Tony Morland is co-ordinating this
and we would be grateful if people could inform him if they are working to
particular deadlines, contracts or clinically critical timelines. The
recovery plan will, eventually, include contingency planning if recovery
is going to be lengthy.
Within YNiC we are systematically going through all the equipment to try
and establish what is irrevocably lost. We should point out though that we
know that all our warranties are void. Therefore we will be discussing our
options with the advisors tomorrow about how to recreate a working system
that will last the original estimated life.
We are attempting to rebuild the RAID arrays. As these contain a very
large amount of data this will take time, maybe days. At this stage we are
unable to say which, if any, data is lost from the discs. We do know that
some discs within the RAID were lost.
We do have backups on tape in a fireproof safe. But at the moment we do
not have an infrastructure that will allow us to use these backups. The
ideal scenario will be that RAIDs will be largely rebuilt but we cannot
guarantee that. Moreover, we do not have the network switches, servers and
analysis machines that would allow useful access to the discs.
We do appreciate that many, many, projects, PhDs, staff, external
collaborators will be seriously affected by this. We will do all we can to
get a system working as soon as we can.
Please note, the current emails services are vulnerable. We even lost
service yesterday when another drive failed. Please keep local drafts as
often as you can.
You will be pleased to note that the MATLAB licence service is now active.
Gary
--
Gary Green
York Neuroimaging Centre
The Biocentre
York Science Park
York
YO10 5DG
tel (+44) (0) 1904 435349
fax (+44) (0) 1904 435356
mobile 07986778954
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