I hope everyone is managing OK with social distancing and the various challenges that it creates.

Joe and Mark have been working hard to increase our remote desktop capacity for users - we had a few teething issues which have been mostly resolved.  If you haven't yet connected to the remote desktop please make sure you read the instructions here https://www.ynic.york.ac.uk/docs/ITPages/RemoteDesktop, and ensure you are first connected to the University VPN before connecting to the YNiC remote desktop; note that we have extended access to all users now.

As usual, if you are experiencing any issues with the remote desktop that cannot be resolved by the troubleshooting section in the above page, please send us a ticket to support@ynic.york.ac.uk and include screenshots and details of the errors you are experiencing.

Please be reminded that YNiC is closed to users, and projects that have been impacted by the cancelled scans should submit a scan reimbursement form to support@ynic.york.ac.uk, if they haven't already done so (you can find this form at the bottom of this page https://www.ynic.york.ac.uk/forms).  

YNiC staff are working from home but we are doing a daily check-in of the centre, as well as essential maintenance work on the scanners twice a week.

Stay safe everyone, and wash your hands. :-)

All the best

Lauren

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