Help and support at YNiC is available in a number of different ways. The type of support that you require will be dependent on the type of problem that you have encountered, and the stage that you are in your project. An up-to-date list of support methods can be found at https://www.ynic.york.ac.uk/docs/Miscellaneous. However, the typical means of support are:
For the specific case of being unable to login, contact YNiC reception. They will find a member of staff who can assist
For quick queries, you may wish to try using the YNiC IRC support channel. Details of how to use this are available at https://www.ynic.york.ac.uk/docs/Miscellaneous.
For problems that are not immediate you should send a message to the appropriate queue in the Request Tracker (RT). The request tracker email addresses are:
IT support can be obtained by emailing:
<it-support@ynic.york.ac.uk>
MEG support can be obtained by emailing:
<meg-support@ynic.york.ac.uk>
MRI support can be obtained by emailing:
<mri-support@ynic.york.ac.uk>
Analysis support can be obtained by emailing:
<analysis-support@ynic.york.ac.uk>
And, if you're not sure which to use:
<support@ynic.york.ac.uk>
If you are part of a taught course (e.g. BSc, MSc, MPsych), your project supervisor will be your primary source of help and support. The appropriate degree of help will depend on the course you are on.
If you are a PhD student, your supervisor will be your primary source of help and support.
General analysis support is available via the doc wiki https://www.ynic.york.ac.uk/docs. Users are also encouraged
to discuss analysis problems with the user community at YNiC using
the <ynic-users@ynic.york.ac.uk> list.
General information about YNiC is available via the centre web page https://www.ynic.york.ac.uk/.
If necessary, support is also available from the YNiC Director, Prof. Tony Morland.